At Chewsy, we’re committed to delivering a clean, conscious experience — from the ingredients in our toothpaste bits to how we get them to your doorstep. The policy below sets expectations so you know exactly what to expect when ordering from us.
We do our best to keep our inventory updated in real-time. However, in rare cases where an item is out of stock at the time of your order, we’ll:
Ship the available items right away
Reach out to offer a refund or give you the option to wait for the restock
Shipping costs are calculated at checkout based on weight, size, and destination. You'll see the final shipping fee before you complete your purchase.
Trying Chewsy for the first time? If you're not satisfied, you can return your first order within 30 days of receiving it.
Items must be unused and in original packaging
Return shipping is at your expense
Once we receive the return, we’ll issue store credit for future use
Shipping costs are non-refundable.
If you received a defective product, we're happy to help. Claims must be submitted within 30 days of receiving your order.
You’ll pre-pay return shipping (we’ll reimburse if the claim is valid)
We'll process your claim within 7 business days
You can choose:
(a) A full refund to your original payment method
(b) Store credit
(c) A replacement product (if in stock)
Estimated delivery: 4–11 business days
Varies by location and courier: 4–28 business days
Orders ship within 2–3 business days
Our warehouse operates Monday–Friday (excluding holidays)
You may update your delivery address anytime before dispatch
We ship to P.O. Boxes using USPS
Military addresses are supported via USPS only
If part of your order is out of stock, we’ll hold the entire order or contact you with options
If your delivery exceeds expected timeframes, please contact us so we can investigate with the carrier
Once your order ships, you'll receive a tracking link via email to monitor your delivery.
If your order arrives damaged:
Reject it if possible and notify us
If already delivered, contact us at hello@chewsybits.com with photos so we can assist
Included in product pricing where applicable
These may apply based on your country.
If you refuse to pay duties and the item is returned, we’ll refund the product cost minus shipping and return fees.
Changed your mind?
You can cancel your order before it’s dispatched. Once shipped, refer to our return policy above.
All parcels are insured for loss and damage up to the value provided by the shipping carrier.
We’ll issue a refund or replacement after the courier’s investigation is complete.
If the courier confirms your order is lost, we’ll replace or refund your order promptly.
Need help?
Email us at hello@chewsybits.com — we’re happy to help.
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